Image Processing Trouble Shooting PC Hardware Troubleshooting Engineer (Jobs in   Requirement id 142164 Job title Engineer Job location in Madison, WI Skills required Service Desk, IT Support, Desktop Support, Image Processing Trouble Shooting PC Har Open Date 11-Jul-2023 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Service Desk, IT Support, Desktop Support, Image Processing Trouble Shooting PC Har Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. Client Info :DOT Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to relocate to WI at the candidates expense. Required to be onsite 2 days a week under current telecommute policy. Description : ------------------------------------------------------ This position works as a member of the IT Support team under the general supervision of the IT Madison Support Supervisor. The IT Support technician is the central point of contact for all IT related incidents and service requests. The role of the Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. An IT Support technician must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. Although direct supervision is minimal, work performed, and documentation is monitored for adherence to expectations. Work is typically performed in a centralized team setting. DOTs IT environment is a large, complex multi-platform, multi-operating system implementation. The DOTs Bureau of Information Technology Services (BITS) is an automation service provider operating for the benefit of the Department of Transportations five divisions and the executive offices. Automated technology business systems at DOT are a critical part of all-statewide computer processing. DOT automated systems included nationally and internationally recognized programs. Multi-tiered operating systems and platform architectures are employed using large mainframes, mini computers, microcomputers, smart phones, telephony systems and non- intelligent devices operating across complex networking structures. Access to these systems is provided on a 24 hour by 7 day a week basis to government locations throughout the State and to sophisticated inter-state and national data systems. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This inc   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142164 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Service Desk job openings in Madison, WI Jobs List Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position .... 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(This job is for - job Jobs in CO Denver Administrator - (in Denver, CO)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (703626) Create date: 02-Feb-2023 Start date :03/31/2023 End Date :06/30/2023 Submission deadline :02/09/2023 Client Info :PennDOT Description : --------------------------------------------- ***This requisition has an hour-long in-person interview at The Server Farm.*** ***Client would prefer candidates local to the Harrisb.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) FCCS - Service Desk 1 - SD1 (702247) Create date: 13-Jan-2023 start date : 02/07/2023 End date : 06/30/2023 submission deadline : 01/19/2023 client info : FCCS Note : * Consultants are primarily onsite and some may be on a work from home rotation. Description : Consultant Service Desk team is on-call as they run a 24x7x365 public.... 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