Help Desk Expert (Jobs in Madison, WI)   Requirement id 146025 Job title Expert Job location in Madison, WI Skills required MS Windows, Microsoft 365, ITMS Platform Solutions, Help Desk Open Date 26-Feb-2024 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Expert: MS Windows, Microsoft 365, ITMS Platform Solutions, Help Desk Start date : 03/25/2024 End Date : 06/30/2024 Submission deadline :3/1/2024 at 4:00 PM CST. Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. * This position will be working full time (5 days per week) in office in Madison. The selected hire is required to be in office full time per the team schedule. Description : ------------------------------------------------------ Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (7 or more years of experience): ? Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). ? Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. ? Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. ? Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: ? ITIL 4 Foundation certification or similar ? CompTIA A+ certification of similar ? PMP certification or similar Will this position have access to FTI (Federal Tax Information)? No On Call hours required? No Will the position require any weekend coverage? (IE: weekend maintenance) No Is this position Remote, Hybrid**, or In Person? In Person   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146025 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), MS Windows job openings in Madison, WI Jobs List Help Desk- III-RFS 132303 Create date: 02-Jul-2024 Maximum Submissions per Supplier : 2 Start date : 08/05/2024 End Date : 06/30/2025 Submission deadline : 07/09/2024 by 8:00 A.M. CST Client Info : Madison, WI - IT - DFI– AST- BITSWisconsin Department of Financial Institutions (DFI) Note : Interview Process: • Teams Dur.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 130131 Create date: 03-May-2024 No of Submissions : 2 Start date : 06/03/2024 End date : 06/30/2024 Submission deadline : 5/10/2024 at 4:00 PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsit.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV - 127503 Create date: 22-Feb-2024 Start date : 03/25/2024 End date : 06/30/2024 Submission deadline : 2/29/2024 at 4:00 PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsite. Candidate MUST be a WI residen.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineering Lead II/Sr. - 127134 Create date: 13-Feb-2024 Start date : 04/01/2024 End date : 06/30/2024 Submission deadline : 2/21/2024 at 4:00PM CST. Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shor.... (This job is for - OS Jobs in WI Madison Engineer - (in Madison, WI)) Help Desk IV - 126424 Create date: 22-Jan-2024 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : 1/29/24 at 4:00PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate t.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI))    MS Windows job openings in other states Jobs List NCDIT - Specialist- Junior (715728) Create date: 04-Aug-2023 Hybrid Start date :07/24/2023 End Date :06/30/2024 Submission deadline :08/04/2023 Client Info :NCDIT Description : ------------------------------------------------------ *****The candidate will be allowed to work remotely until all staff return to site. At that point the candid.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) IA-HHS-IMHI-NE4-Network Support Engineer (700640) Create date: 05-Jan-2023 Start date :01/23/2023 End Date :06/30/2023 Submission deadline :1/10/2023 Client Info :DHS-IMHI: Department of Human Services Description : --------------------------------------------- The Iowa Department of Health & Human Services (HHS) is seeking a Desktop Support/ Network Technician .... (This job is for - Cisco Jobs in IA Trenton Engineer - (in Trenton, IA)) DRC-IT Consultant2/ITC2 (695855) Create date: 21-Oct-2022 Start date :10/31/2022 End Date :06/30/2023 Submission deadline :10/25/2022 Client Info :DRC Description : Years of Relevant Experience: 5 years of experience in IT with consulting experience preferred Required Education: 4-year college degree in Computer Science, Engineering, Busine.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) NJ Treasury - Computer Operator 2 (690731) Create date: 22-Aug-2022 start date :09/12/2022 End date : 06/30/2023 Submission deadline :08/31/2022 Client Info:Treasury Description : This position will be responsible for monitoring and maintaining the production systems; reporting issues and errors. The production systems will process the checks/coupons and tax re.... (This job is for - job Jobs in NJ Trenton Consultant - (in Trenton, NJ)) PennDOT - Emerging PS5 (666853) Create date: 27-Oct-2021 Start Date :11/15/2021 End Date :12/31/2021 Submison Deadline :11/1/2021 Client Info: PennDOT Description : ***This requisition requires on-site in-person first round interviews only.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** *.... (This job is for - IIS HTTP Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA))    MS Windows job openings in WI Jobs List Desktop Support II - 106673 -SP Create date: 12-Jul-2022 Start date : 08/08/2022 End Date : 06/30/2023 Submission deadline : July 18th at 4:00PM CST Client Info :UWSP Note : Interview Process: Interviews will be done via zoom with camera on. One round of interview. Duration: June 30th 2023. Remote or On-site? Local candidates or wil.... (This job is for - job Jobs in WI StevensPoint Developer - (in Stevens Point, WI)) (Expert: MS Windows, Microsoft 365, ITMS Platform Solutions, Help Desk in Madison, WI)

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