Enterprise Applications Troubleshoot Hoc Queries Consultant (Jobs in Milwaukee,   Requirement id 141722 Job title Consultant Job location in Milwaukee, WI Skills required PC Hardware, Windows 10, Office 365, Enterprise Applications Troubleshoot Hoc Open Date 16-Jun-2023 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: PC Hardware, Windows 10, Office 365, Enterprise Applications Troubleshoot Hoc start date : 06/26/2023 End date : 1080 Hours from projected start date submission deadline : 6/20 at 4:00PM CST. client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: 1080 hours * Local candidates or willing to relocate at the candidates expense. On call time will not be paid for this position. Description : The Service Desk Support 1 position will be responsible for resolving inbound technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets. The position also serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, and mobile technology. A critical role of the Service Desk Support position will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. This role is committed to addressing recurring issues through consistent ITIL practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications. • Install and troubleshoot peripherals for users. • Aid in troubleshooting smartphones and other related ad hoc devices. • Asks appropriate probing questions to gather relevant information to aid in resolution of request. • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. • Assists in special projects as needed. COMPUTER SKILLS: • Workstation, printer and peripheral maintenance and support skills. • General understanding of Client/Server environment. • Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. • Demonstrate an analytical approach to problem resolution. • Familiarity with Microsoft System Center Configuration Manager (SCCM) software. QUALIFICATIONS: • Ability to understand basic business practices. • Ability to manage working in a high stress environment. • Take ownership for work and initiative for requests, incidents and problems. • IT Professionalism in all aspects of the position. • Outstanding customer service skills and attitude. • Ability to prioritize projects and customer requests.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141722 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    PC Hardware job openings in other states Jobs List PennDOT - PS3 A4 SC3 (728192) Create date: 18-Mar-2024 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : 03/21/2024 Client info : PennDOT Note : * This requisition requires only a virtual interview via Teams with video-enabled. * Client would prefer candidates local to the Harrisburg, PA Area.*** .... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) Chesterfield County -(712722) Create date: 06-Jul-2023 Onsite Start date :07/24/2023 End Date :10/13/2023 Submission deadline :7/11/2023 Client Info :Chesterfield County Description : ------------------------------------------------------ **local candidates required **duration is for approximately four months only **candidates w.... (This job is for - Support Jobs in VA Chesterfield Analyst - (in Chesterfield, VA)) Chesterfield County Technical Support Analyst (712723) Create date: 15-Jun-2023 start date : 06/26/2023 End date : 06/21/2024 submission deadline : 6/20/2023 client info : Chesterfield County Note : * Onsite Description : Seeking staff augmentation resources to assist with deployment of computers using o.... (This job is for - job Jobs in VA Chesterfield Analyst - (in Chesterfield, VA)) OAG - System Administrator 2 (699605) Create date: 05-Dec-2022 Hybrid start date :01/03/2023 End date :01/03/2024 submission deadline : 12/8/2022 client info : OAG Description : The System Administrators role is to design, install, administer, and optimize agency servers and related components to ach.... (This job is for - Network Jobs in VA Richmond Administrator - (in Richmond, VA)) Chesterfield County Help Desk Analyst 2 ROLES-ONSITE(690412) Create date: 29-Aug-2022 Start date :09/06/2022 End Date :12/31/2022 Submission deadline :8/31/2022 Client Info :Chesterfield County Description : *local candidates preferred *all work conducted ONSITE, NO exceptions *short term contract Onsite resource to support users in an enterprise environment.... (This job is for - job Jobs in VA Chesterfield Analyst - (in Chesterfield, VA))    PC Hardware job openings in WI Jobs List Technician 1 Create date: 06-Nov-2018 Start Date :12/10/2018 Submission Deadline :11/20/18 12:00 PM CDT Description : Note : This position is to be on-site at Madison College. Preference: local candidates This is a strategic position that impacts Madison Colleges capability to conduct business in an uninte.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) (Consultant: PC Hardware, Windows 10, Office 365, Enterprise Applications Troubleshoot Hoc in Milwaukee, WI)

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