Technician TechLead (Jobs in Milwaukee, WI)   Requirement id 137307 Job title Tech Lead Job location in Milwaukee, WI Skills required Customer Service Skills, Computer Hardware, Collaborative Environment, Technician Open Date 02-Nov-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Tech Lead: Customer Service Skills, Computer Hardware, Collaborative Environment, Technician start date: 11/28/2022 End date: 6 Months from projected start date submission deadline: 11/9/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension. * Onsite or Remote? Must be local to WI or willing to relocate at the candidates expense prior to starting. Description: Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices. Specifically, the Field Service Technician for Districts 1, 2 and 3 will service court customers in Districts 1, 2 and 3 (southeast corner of the state) and will be based in the Milwaukee County Courthouse. This position has five main areas of responsibility: (1) installs, configures and troubleshoots computer hardware and user configurations. (2) manages inventory of local repair hardware; (3) uses the service ticketing system to ensure customer hardware service requests are resolved per established SLAs; (4) works closely with CCAP Technicians and local IT staff as needed to quickly solve customer issues; and (5) maintain customer hardware inventory counts. This position is expected to work in Milwaukee County Courthouse and Childrens Court 3 to 4 days a week and travel to additional counties in southeast Wisconsin the other days. Travel requirements will fluctuate based on time of year and CCAPs workload. Tasks and Percentages: ? Installs, configures and troubleshoots computer hardware and user configurations (40%) ? Support digital audio recording systems and other courtroom technologies ? Support recent versions of Microsoft Desktop operating system. ? Support recent user desktop configurations. ? Support computer hardware and peripherals ? Manages local inventory and reports on hardware levels (15%) ? Effectively uses the service tracking system to ensure customer requests are satisfied within established SLAs (15%) ? Works with CCAP Technicians and local IT staff to ensure customer problems are resolved in a timely fashion (15%) ? Maintains current customer hardware inventory counts in counties (5%) ? Reacts to technical emergencies (5%) Knowledge, Skills, and Abilities Required ? Ability to setup computers, related peripherals and audio/visual equipment. ? Knowledge of computer operating systems and hardware. ? Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas. ? Skill in technical troubleshooting. ? Skill in providing professional customer service. ? Skill in verbal and written communication. ? Knowledge of local and wide area networking. ? Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137307 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service Skills job openings in Milwaukee, WI Jobs List Technician III - 112328 - SP Create date: 09-Dec-2022 start date : 01/03/2023 End date : 06/30/2023 submission deadline : 12/16/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: In-person or remote interviews * Duration of the Contract: 6 months with potential for extension. * Onsite or Remote? MU.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician II - 111457 - SP Create date: 10-Nov-2022 Start date : 12/05/2022 End Date : 6 Months from projected start date Submission deadline : 11/17/22 at 4:00PM CST. 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(This job is for - IT Experience Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 114316 - SP Create date: 14-Feb-2023 start date : 03/06/2023 End date : 06/30/2023 submission deadline : 2/21/23 at 4:00PM CST. client info : DOC Note : * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/23, with potenti.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) (Tech Lead: Customer Service Skills, Computer Hardware, Collaborative Environment, Technician in Milwaukee, WI)

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