Mac OS Hardware Consultant (Jobs in Whitewater, WI)   Requirement id 137025 Job title Consultant Job location in Whitewater, WI Skills required Troubleshooting Technical Issues, Ticket Management Solution, Maintaining Windows Server 2008/2008 R2/2012 Servers, Mac OS Hardware Open Date 18-Oct-2022 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting Technical Issues, Ticket Management Solution, Maintaining Windows Server 2008/2008 R2/2012 Servers, Mac OS Hardware start date: 11/07/2022 End date: 06/30/2023 submission deadline: October 25, 2022 at 4:00PM CST. client info : UW Whitewater Note: * Interview Process: First round-30-45 min Webex video, Second round - possible * Remote or On-site? On-site, Local candidates or willing to relocate at the candidates expense. Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and customer support troubleshooting tasks in order to provide direct support to the campus community. This is a customer facing position and works with various customers, including faculty, office staff, and campus administration. The person in this position must have strong experience with a help desk ticketing system (ServiceNow preferred), great troubleshooting skills, and great customer service skills. The campus environment consists of Windows & Mac operating systems. Customer and Technical Support Responsibilities: 1. Technology support to faculty, staff, and students over the phone, via email, chat and in person while meeting all campus support service objectives (SLOs). 2. Investigate technical issues and escalate tickets as appropriate. 3. Consistently update all open help desk tickets and communicate with the technical support teams and/or customers as appropriate. 4. Follow established procedures for tracking technology problems and solutions. 5. Document troubleshooting steps, technical solutions, and processes in Knowledge Base Articles, templates, and ITSM tool. 6. May provide a limited degree of work guidance and leadership to other help desk personnel. Minimum Qualifications: • 3-5 years of experience troubleshooting technology support issues • Experience with enterprise level ticket management systems • Experience in maintaining Windows and Mac operating systems and hardware Highly Desired Qualifications: • Experience with ServiceNow (IT Service Management platform) • Experience in a higher education environment Knowledge, Skills & Abilities • Ability to work with customers with varied skill levels in using technology including campus executive staff • Ability to communicate technology concepts to customers clearly in writing and speaking • Ability to rely on experience and judgement to plan and accomplish tasks • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137025 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Troubleshooting Technical Issues job openings in other states Jobs List System Administrator 4 -406460 Create date: 04-May-2015 Note: Need candidates who have expertise in Microsoft SCCM OR SCOM. There are 2 positions; 1 for SCCM and 1 for SCOM Description: This position works within the Enterprise Data Center (EDC) in the Commonwealth Technology Center (CTC) in the Bureau of Computer and Messaging Services. This position provides support for the.... (This job is for - job Jobs in PA Harrisburg Administrator - (in Harrisburg, PA))    Troubleshooting Technical Issues job openings in WI Jobs List Desktop Support-2 - WISCJP00017933 Create date: 30-Nov-2020 Start Date :01/04/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 12/04/2020 by 8:00 a.m. CT Client Info : State Public Defender (SPD) Description : Provides expert level technical assistance in support and preparation of desktop supported applications and hard.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) (Consultant: Troubleshooting Technical Issues, Ticket Management Solution, Maintaining Windows Server 2008/2008 R2/2012 Servers, Mac OS Hardware in Whitewater, WI)

Featured Jobs Windows Engineer (Jobs in Clifton Forge, Virginia) Stakeholders AGILE Manager (Jobs in Richmond, Virginia) JavaScript Power Consultant (Jobs in Richmond, Virginia) Cybersecurity IT Analyst (Jobs in Richmond, Virginia) Peripherals IT Consultant (Jobs in Petersburg, Virginia) Filing Consultant (Jobs in Winchester, Tennessee) MS Office Consultant (Jobs in COLUMBIA, South Carolina) - - Consultant (Jobs in Bismarck, North Dakota) Scheduling Written Consultant (Jobs in Murfreesboro, Tennessee) GPO Brocade Manager (Jobs in COLUMBIA, South Carolina)