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outlook Software And Hardware Support LANWAN Audio Visual EquipmentPlatforms Troubl
 
Requirement id 138843
Job title Analyst
Job location in Chipley, FL
Skills required Microsoft Operating Systems, Microsoft Office Suite, outlook, Software And Hardware Support LANWAN Aud
Open Date 01-Feb-2023
Close Date
Job type Not specified
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Microsoft Operating Systems, Microsoft Office Suite, outlook, Software And Hardware Support LANWAN Aud

Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001063957688&anp=Ariba&community=3

Note: FDOT is accepting candidate submission(s) from vendors for this Vacant position.

Submission Deadline: 2/10/2023 5 pm EST
Start Date: 2/20/2023
End Date : 6/30/2023

Client: Florida Department of Transportation (FDOT)

Description:

4 Scope of Services
The Chipley Office of Information Technology is looking for a technician to assist the existing Workstation Support Team with troubleshooting computer systems, related software, hardware, printers, Mobile Devices and Audio-Visual equipment.
The duties of this position can be broad and will require a technician who is flexible in their abilities, with an aptitude to learn new duties and responsibilities. Responsibilities will include providing Tier 2 support for Microsoft Windows, Office and other various off-the-shelf and department developed applications, with the ability to take ownership of complex issues. Skilled in performing advanced troubleshooting to determine cause of problems and provide solutions. Install, configure, and provide user support for department owned systems, monitoring Service Desk tickets, and resolving tickets assigned. Participate in projects, create documentation, and provide technical training to FDOT staff as needed. Provide AV Support for end users using various forms of technology. Coordinate service calls and repairs for warranty and non-warranty items. Provide support for department owned Mobile Devices (iPhones, iPads, Android Phones etc.) including the configuration, deployment, end-user support, updates, maintenance, and sanitization of such devices. Complete other duties as assigned.
5 Education
Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
6 Experience
1. Have advanced knowledge of Microsoft Operating Systems, Microsoft Office suite including Outlook in a networked environment
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes: projection systems, LCD TV systems, wireless presentation devices, video conferencing equipment, and software applications on department owned systems such as Microsoft Teams.
4. Knowledgeable in advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
5. Knowledge of the operations, configurations and troubleshooting of various mobile devices (Apple & Android).
6. Skilled at installing and providing technical support for software applications, operating systems, and computer hardware
7. Able to plan, organize, manage and track projects.
8. Skilled in communicating effectively both verbally and in writing.
9. Able to read, understand, and comply with the departments policies.
7 Primary Job Duties/ Tasks
1. Install, configure, and provide advanced root cause analysis of technical issues involving department computer systems and their peripheral equipment, including the installation of software, upgrades, and patches within specified time frames. Research and implement solutions as appropriate.
2. Provide Tier II end-user support for Microsoft Windows OS, Microsoft Office and other various off-the-shelf and department developed applications as needed or assigned.
3. Monitor Service Desk queue and resolve support tickets as assigned. Document work performed and resolution(s). Identify, analyze, and resolve problems and issues using troubleshooting tools and techniques, teamwork, and other innovative solutions. Provide high level of customer service by providing status and informatio
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138843 while calling.
 
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(Analyst: Microsoft Operating Systems, Microsoft Office Suite, outlook, Software And Hardware Support LANWAN Aud in Chipley, FL)
     
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